Category Archives: 4Fundraisers

Score! takes the edge off analytics

4Fundraisers, 4Researchers, Fundraising Analytics, , , , , , , , , , , ,

I just read Score! cover to cover and here’s why I think you should too…

With Score! Peter Wylie and Kevin MacDonell have written a highly accessible book that works effectively as a beginner’s guide to driving your organization’s decision-making with fundraising analytics. It’s no surprise to those of us in the prospect development field. Peter has been writing entertaining and informative books and articles for years and Kevin’s CoolData blog is encouraging and full of easy-to-understand visuals. Both of them write about personal experiences that nicely demonstrate the ideas and concepts in the book.

This is not a do-it-yourself manual. Peter did that already with his book Data Mining for Fund Raisers. This book is for leadership and for aspiring analysts alike who want a guide to getting something great to happen. No-one feels like a fool for not knowing how analytics works (or even how to define it) and although Peter calls out leadership’s common foibles, an ambitious leader can easily swallow that pill because it helps him navigate past the pitfalls.

The book is conveniently grouped into three sections so you can decide what you want to read. Part one, Becoming a Data-Driven Organization, discusses how analytics can help you make decisions that lead to success. Part two, Your Data Driven Job, discusses what it’s like to pursue analytics in your prospect development career. Part three is devoted to case studies.

Part one launches with scenarios that are happening in advancement offices every day, but when highlighted in a short paragraph make one blush with embarrassment. You also get great information on obstacles you are likely to encounter as you seek to invest in analytics and a helpful discussion about whether to hire someone new or train an existing employee.

One of the salient points made in the book from start to finish is that fundraising analytics is all about valuing affinity – the relationship someone has with your organization. Wealth ratings and other external data is nice, but only works really well when paired with affinity. The wealth screening companies have drowned the marketplace with sales, advertising, and educational content that does not shine such a bright spotlight on using analytics to find and leverage the conversation your prospects and donors are having with your organization as recorded in your databases. Score! gets you back on track.

If you are facing the challenge of clueless leadership that does not value data, then this first section falls a bit short. Given Peter’s years of consulting I was hoping for a few guerrilla tactics and approaches to persuading leadership that analytics is the new, shiny object every leader has to use. Instead the authors give us brief vignettes of some of the good stories where leaders model the kind of behavior that encourages analytics efforts to succeed.

Part two is where the aspiring analyst gets some very thoughtful and perceptive advice about the skills needed to take on these kinds of tasks. By including a chapter on soft skills, and putting it first, there is a clear message. You can be awesome at analyzing data, but unless you can translate your results into information others can use and understand, you are not likely to achieve success. Kevin’s CoolData blog is a living example of good and useful presentation. As a bonus, Kevin and Peter share their personal stories on how they came to analyze nonprofit data for a living.

Part two also has some gems that surprised me and made me think more deeply. Although I have been using the term fundraising analytics as an umbrella term here, Kevin and Peter give you an education about the difference between data mining and analytics. You also get some terms and techniques defined – a few fundamentals. But don’t worry! The authors walk you through some step-by-step starter tasks. The highlighted quote is just one of many that should assure you that you won’t break anything by trying.

“Don’t let missing, incomplete, or suspect data stop you from jumping right in and trying to work with it just as it is.” (p.91)

Part three is a series of case studies. As the authors emphasize, these are not do-it-yourself instructions. They are case studies that illustrate the types of questions you might ask your data and some answers others have found. Kevin and Peter do a great job here of outlining the steps they took and then going into detail about what happened as a result. These case studies will give you big picture ideas to guide you as you craft your own projects. They are helpful to leadership too because they demonstrate winning applications.

In particular I was intrigued by the call center data case studies. And, of course, just a few days after reading the book a fundraising colleague described to me how she does not give to her alma mater and will not give to them, yet they have been calling, emailing and writing her repeatedly each year. She just rolls her eyes.

A huge shift is just beginning to happen as younger generations earn and accumulate income and wealth in an era of rapid changes in information technology that is creating new and changing expectations for communicating. The popular LifeHacker blog wrote a recent post with this title: How Can I Donate to Charity Without Getting Harrassed By Them Later?

It will be those organizations that listen to the conversations in their data and respond to them that will win those donors’ trust…and dollars. Score! is written about analytics in higher education, but the lessons apply equally to human services organizations. Don’t miss out. Buy, read and Score!

Don’t believe me? Read what Susan Bridgers of APRA Carolinas has to say about it!

Want to catch up on the most current buzz? Search the Twitter hashtag: #scorethebook

Warning! Wealth Screenings Create a Skills Gap

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MindTheGapSMReally good wealth screenings are changing the way we fundraise and they’re bumping campaign results ever higher. That’s definitely good. Yet wealth screenings are putting research decisions into the hands of non-researchers. Like you. Is this a good thing or bad thing? It’s up to you to decide!

I’ve been having more conversations with nonprofits about training prospect researchers. And they haven’t been the typical “I want to set up shop” conversations. The director of development doesn’t want me to help them choose a research subscription or craft a profile template.

She wants me to teach the researcher things like recognizing when prospects have wealth types in common (recognize patterns) or to focus more on the information that will help the gift officer to create a cultivation strategy (fundraising analysis).

Notice I said I’m talking to the director of development (or advancement) – not the director of research. Non-researchers are being pushed into taking the lead on research decisions. And I blame wealth screenings. (Technically, it’s more than screening for wealth. Vendors now give meaningful ratings and data analytics too.)

What exactly is changing?

Imagine you are the director of development for a smallish university, hospital or human services organization (and maybe you are). Your fundraising goals keep getting higher every year and you’ve brought some 7-figure gifts through the door. Your database manager has transitioned into your full-time prospect researcher.

As you gear up for the biggest-ever campaign you are faced with some challenges:

  • Your researcher has been churning out profiles for eight hours a day for months. She’s become a profile zombie!
  • Yes, your researcher can find information, but she doesn’t seem to really understand how prospect cultivation and solicitation works, which makes her work less helpful. She’s disconnected from the actual fundraising.
  • You’ve been prioritizing with wealth screenings and ratings, but now that information is a jumbled mess in the database. You don’t know how to fix it and your researcher is busy doing profiles.

Why are the wealth screening vendors to blame?

Because now that raw data has become more tightly matched, you have enough confidence in it to prioritize your donor prospects and get out on your discovery visits.

You don’t need a prospect researcher to do much.  Until you do.

The path to prospect research used to be a bit wider and longer. In the new, shortened time-frame your prospect researcher isn’t always ready to do more when you are.

So, you, the development director are tasked with managing prospect research in a way you never anticipated. How can you bridge the gap between your researcher’s current skill set and where she needs to be?  Grab your manager’s hat and explore some capacity building opportunities!

MOTIVATE by connecting your researcher with outcomes

Slow down the profile mill ever so slightly – just enough to establish a system to track completed research in your database. Maybe it’s a contact or action item. Whatever field you use, make sure you can pull reports that will demonstrate things like which researched prospects made a gift and were visited.

If you really want to have a little fun, track the researcher’s capacity rating in its own field so you can compare that against the screening rating and against the ask and gift amounts.

We all want to feel like our work creates something. Knowing that her work led to a really big gift is going to be motivating!

But tracking your research efforts is just a first step. Make sure there is opportunity for regular communication between the gift officer and the researcher. You want your researcher to hear how the gift officer sees wealth on those visits. You know what I’m talking about. The “he belongs to this club” or “she had to drop at least a thousand dollars on that handbag”.

Get the gift officer and researcher in a conversation about wealth and a lot of great education will happen both ways. Including more motivation. More teamwork.

INVOLVE the researcher in creating solutions

Work with your researcher to identify ways to solve problems like too many profiles and not enough new prospect identification and qualification.

  • Are gift officers getting too much information too soon? Maybe there should be guidelines about what actions need to happen before a comprehensive profile can be requested.
  • Is your researcher spending too much time digging deeper than needed? Have him track how long it takes to do profiles over a few weeks and reflect on the results. By watching the clock can he get more focused?

You may need to take a lot of the lead in the beginning, but loosen the leash as much as you possibly can. Prospect researchers are notoriously good at learning new things and problem-solving. Give them some room and many can become really good managers.

CREATE some structure around research

As your researcher is getting re-energized and challenged to solve problems, you need to recognize where to create structure to keep everyone and everything moving in sync. You are no doubt under a lot of pressure to make miracles happen in wickedly short time-frames. Keep your eye out for imbalance and act quickly.

  • Is the researcher spending an hour talking shop with a gift officer? Direct her to create a more formal research request process and channel those wonderful conversations into an established prospect review meeting.
  • Is your researcher creating a fully functional but too complex prospect management system? Continue to let her create it, but challenge her to make it simpler. (Playing a little dumb is a perfectly acceptable way to get someone to stretch a little. You have my permission!)

BIG fundraising doesn’t happen without prospect research

It’s a fact of fundraising that you need to harness the power of prospect research to raise the kind of money your mission needs and deserves. And yet, new tools like wealth screenings can allow a skill gap to creep up on you just when you need it the LEAST.

You don’t have to become a prospect research guru to make good decisions about it. And you don’t always have to fire and hire. Strengthen your managerial skills and use them to stretch and grow the prospect researcher and other staff that have an aptitude for prospect research.

Motivate. Involve. Create. And you and your organization will find yourself doing some really BIG fundraising!

And if you need a little outside help to train your staff, evaluate your procedures or create some, Aspire Research Group and the Prospect Research Institute are only a phone call away at 727 202 3405. And we have email too!

Other Articles You Might Like

Common Prospect Research Myths

4Fundraisers, 4Researchers, Discussion, , , , , , , , , ,
magicLampSM
For best results, rub vigorously!

I sent a request out to prospect researchers on the APRA PRSPCT-L list-serv asking them to share common prospect research myths. Following is a summary of my favorite responses!

Myth: Everyone over age 60 is a planned gift prospect.

Fact: While age is a factor, affinity is also an important predictor of planned giving and statistical data modeling is even better at predicting who is a likely planned giver.

Myth: Lots of real estate holdings makes someone a major/planned gift prospect.

Fact: We have a lot of real estate investors, large and small, in the Pacific NW.  People buy a few apartment or commercial buildings as a retirement investment and they accrue in value, so development officers think the prospects can give big.  I have to educate them that, unless they are giving us the building, capacity is based on income from the building and that I calculate capacity differently for personal real estate and income-generating real estate.

Myth: We need to know the prospect’s net worth.

Fact: Net worth is all of someone’s assets minus all of their liabilities. We can’t know all of either, because that includes a lot of private information.

Myth: Prospect researchers can find anything about anyone, including: how much is in their bank accounts; personal tax records; credit history; social security numbers; or wills.

Fact: Much information is private, like the examples above, and is not available to us legally or ethically.

Myth: Google. You can find everything on Google. Researching is really just Googling a prospect. “I don’t need you—I use Google.” “If you just look harder, you can find out everything about him.”

Fact: Internet search engines can only find about 20% of what is available on the internet. Just ask Mike Bergman who coined the phrase.

Myth: You can just get a report from the “database” with everything, right?

Fact: While software companies that pull information together for us have gotten very sophisticated, there is no “one” database.

Myth: A prospect can be fully researched in less than half an hour, especially with one of those fancy research services we subscribe to—just push a button and a complete profile comes out, right?. Or better yet, do a “quick 10 minute profile” on a prospect. (Sorry, but is this ever possible — ten minutes?)

Fact: Searched, verified, and synthesized information barely starts with an hour. Anything less risks being haphazard, which might help in a pinch, but is far from ideal.

Myth: Very little data about a prospect is needed in order for the researcher to produce a comprehensive profile (such as: name spelled correctly, address, occupation, how someone is related to our organization).

Fact: Names are far more common than most people suspect and a good match requires as much starting information as possible.

Myth: When asked for “a little more information about so-and-so,” true prospect researchers intuitively know exactly how much more information is enough.

Fact: Good communication is a two-way street between the requestor and the researcher. Some process or structure usually helps too.

…And the last MYTH? Well, it isn’t one really. It’s a FACT: In ancient times, before the discoveries of electricity, personal computers, and the internet, prospect researchers lived in lamps and responded to vigorous rubbing.

Other Post You Might Like:

Can you really trust prospect research? 10 things you should know

Do Your Own Research? You Bet!

Do Your Own Research? You Bet!

4Fundraisers, Discussion, , , , , , ,

KeyboardCoffeeSXCsmOne of the hot topics in the prospect research field is whether we researchers are going to be replaced by all of the great software products out there. With the click of your mouse you can search multiple public records databases and spit a profile out of your printer. Even data analytics has become more accessible with easy software interfaces. When it’s that easy, you’d be crazy not to do your own research! Right?

Well, nothing involving people and the parting of their money is ever that simple, is it? Yes, you can find raw information about your prospects and have it formatted into a printable document or have key items seamlessly imported into the donor database record. No, a software program can’t verify that information for accuracy or provide useful insights into donor motivation and wealth.

But there’s way more to the fundraising role of prospect research than donor profiling.

Prospect research is about managing information in a manner that leads prospects toward a gift. In that sense, everyone in an organization plays a prospect research role at some level. Program staff record accurate contact and participation information. Gift entry records the gifts. Frontline fundraisers record information about face-to-face contact.

The professional prospect researcher uses her skills in process and analysis to corral all the information and produce actionable insights, leading to solicitations and stewardship.

Are you confused? Let’s use an analogy.

Fundraisers expect everyone in an organization to participate in fundraising and they work to create a culture of philanthropy. From the janitor to the program staff, all the way up through leadership, everyone is responsible for representing the organization and giving people the opportunity to give in a meaningful way.

The fundraiser uses her skills to coordinate all those messages and contacts with donors and prospective donors, leading to solicitations and stewardship.

Fundraisers focus on messaging and people-to-people contact. Prospect researchers focus on information. They both work together make sure fundraising goals are met.

So, should you do your own research after all?

Of course! In this world we have to be constantly learning and using new tools. There are very few excuses anymore for not making use of software tools that provide you with critical information on your donors at the click of a mouse.

But a professional prospect researcher can take you way beyond prospect profiles and into a world where the power of your fundraising information is harnessed and used to drive your fundraising up to a whole new level of success.

With a prospect research professional your fundraising “shop” becomes a fundraising “machine” – persistently methodical, lean, and more productive.

Care to brag about your professional research staff? Wondering what it takes to find a professional prospect researcher?

Comment below or email Jen at Aspire Research Group.

Other Articles You Might Like:

Get Worried! About Asking for Too Little

4Fundraisers, Focused Fundraising, Major Gift Teams, , , , , , , ,

When was the last time you had a knot in your stomach because you were worried you were going to ask for too small of a gift? If you are like many fundraisers, the answer is not often enough!

  • $8 Million gift from Glenn Korff to University of Nebraska-Lincoln’s School of Music.
  • $2 Million gift from Gene Feaster, an inventor of Superflab to the University of Kansas.

How badly do you want gifts like these?

The wealth screening companies tell us – perhaps with some bias – that organizations which raise more money and get whopping big gifts, screen their donor database for wealth regularly. This does not surprise me. Does it surprise you?

Bias aside, large organizations are much more likely to worry about asking for too little. It’s a high-pressure, go-get-the-gift environment and the winners are those receiving the largest gifts. And large organizations invest in fundraising, including prospect research.

Research gives them the facts that can validate what they suspect, or disqualify a prospect, or find new information that impacts gift type and size.

But what can I do?
Hey! I heard that! “But we have no money for a screening.” “We can’t hire a prospect researcher anytime soon.” “Our leadership won’t invest in research.”

And I have a response! (It wouldn’t be much of an article if I didn’t, would it?)

Whether you are a smaller organization dreaming big or one of a hundred gift officers, you are in control of your own behaviors. And here’s a few winning behaviors to adopt – and maybe even influence others, like your leadership.

Get worried about asking for too little.
Words matter. When you talk strategy for a gift, state your target ask amount and then say, “But I’m worried that might be too low.” (That was easy!)

Get wealth-educated.
Pay attention to articles, blog posts, studies and conversations about wealth. Because when someone asks you – “why do you think that ask is too low? – you will need an answer.

  • He sold one company. Could there be others?
  • He seems like the kind of guy to have a vacation home, but I don’t have the tools to find out.
  • Jane board member says he owns a number of restaurants, but I don’t know for sure.

Get search savvy.

No, you don’t have to be a full-fledged prospect researcher, but every fundraiser should be able to find key information online about prospects. When was the last time you visited your county tax assessor’s online database? How about Zillow.com? Do you have rule-of-thumb formulas to create capacity ratings?

Wealth screenings are one tool in the research toolbox. Even so, I hope you are actively thinking about a future budget that includes a screening. You might not need it now, but you will need it sometime soon.

Your mission and the people and causes you serve deserve funding. And if for no other reason, that should get you concerned about asking for too little.

If you want help finding information about your prospects, click here to contact Aspire Research Group.


Other Resources You Might Like:

Fall Fundraising Trends by Preeti

Filla Fast Favorite Links – a categorized list with wealth studies at the bottom

Are Your Numbers Lying To You?

4Fundraisers, Focused Fundraising, , , , ,

Whether you are a frontline fundraiser or a prospect researcher, at some point you are faced with decisions about how much time and effort to put into measuring your fundraising success. But watch out! It’s all too easy to be deceived by the numbers you measure. You might be measuring the wrong items, get the wrong numbers altogether or get slowed down with numbers that don’t move you forward.

Are you measuring the right things?

No matter what size our organization, time and resources are limited. So where do you start in your fundraising office? With your donors, of course!

We know that we need to acquire and keep donors in order to provide sustaining income to support our organization’s mission. A recent client of mine was excited to tell me that his direct mail acquisition had a high rate of return. Nice!

But where were those donors now? It turned out that he had retained 14% of them. Ouch. Measuring acquisition without measuring retention is a mistake. Be careful that your measurements tell you the whole story about your donors.

Do you have the right numbers?

As you decide what to measure, keep asking yourself if the resulting number means better fundraising. For example, it might be exciting to count the number of people attending your event as it grows, but wouldn’t dollar-raised-per-person reveal whether your goal of raising more money was met? You may have a lot of attendees, but more people do not always translate into more dollars raised.

Are your numbers slowing you down?

Take the time to think about your goals and choose measurements that will reveal whether you are reaching your goals. Most of us have goals more or less like these:

  • Acquire X number of new donors = more dollars raised
  • Retain/renew X percent of all donors = more dollars raised
  • X number new major gift prospects identified/assigned = more dollars raised
  • Raise X dollars = more dollars raised

This is a very basic description, and your office may need a more complex set of measurements. For example, you may want to track different kind of dollars raised – direct appeals, major gifts, events. But don’t get caught in the trap of measuring too many things! You want to choose the most critical elements that will move everything else forward.

For example, my client decided to measure the retention rate of all donors instead of breaking it down to the retention of new donors acquired through direct mail. With a staff of three they only have time to focus on the most important measurements.

Ask yourself, “What are the key items that will move all of our efforts forward”? Set goals and measure those items religiously.

If you try to measure too many things or perform more complex analysis all of the time, you run the risk of bogging down your fundraising energy and effort.

No matter what your fundraising role you play, your actions should result in more money raised. As fundraising leadership, you need to determine the key goals that will move everything forward. As a prospect researcher you often play the role of “data translator”, helping frontline fundraising to translate goals into measurements. No matter what your role is, always ask if the items being measured and the numbers being reviewed translate into more money raised.

Warning! Did You Recognize Your Million-Dollar Donor?

4Fundraisers, Major Gift Teams, , , , , , , , ,

You are launching a campaign or pushing forward with a major gift initiative and finally have the budget to order some profiles. Yay! You pick the first name – a prospect you’ve met who comes across as wealthy – only to discover the capacity of the prospect falls under $100,000. So disappointing. What went wrong?

Even when an organization has performed a wealth screening, sometimes gift officers still gravitate toward lower-capacity prospects. Many times this is because they are not aware of the lifestyle and asset differences between affluent and high net worth. High Net Worth Individuals (HNWI) do not look like the typical fundraiser – you or me. They are different. And sometimes that can make us feel uncomfortable.

HNWI According to Knight Frank

The recently released Knight Frank annual Wealth Report helps to illuminate some of those differences. Many groups define a HNWI as someone with $1 million in net assets, but Knight Frank cranks it up to an individual with $30 million or more in net assets. Let’s give those numbers some context. Suppose your prospect is passionate about your mission and wants to donate 5% of her net assets.

  • At $30 million, she gives you $1.5 million.
  • At $1 million, she gives you $50,000.

Among these elite, Knight Frank finds the following:

  • London and New York are the top destinations in the world.
  • HNWI’s in North America own an average of 3.6 homes.
  • The top 3 most popular investments of passion in North America: Fine art, wine and classic cars

Affluent vs. HNW – Some Examples

One prospect I researched was so interested in wine that he founded a vineyard and winery – as a hobby! His capacity was very different from his partner’s, who also invested in the winery and ran the operations. The partner invested his savings and was earning his living. The prospect was a HNWI and his partner was affluent.

Another finding by Knight Frank was that 25% of HNWI’s net worth is accounted for by their main residence and second homes that are not owned purely as an investment. I researched a prospect who owned four condos on the beach in Florida. One of them was his home and the others, some in the same building, he held as investments and rented them to vacationers.

That is a very different picture from a prospect who owns a few condos on the beach, all but one purchased during an economic downturn, as well as home and a New York City condo. The prospect living in the beach condo appeared to manage his properties personally and likely earned income of around $100,000 – that’s affluent. The prospect with the New York City condo is a top executive who saw an opportunity to own valuable beach-front real estate near his favorite vacation spot and used cash to purchase when the prices were low – that’s a HNWI.

In Your Own Backyard

You don’t have to be an expert on how wealth and assets are accumulated and managed, but you do need to be a student of wealth to begin recognizing the difference between a prospect capable of a $1 million gift and a prospect capable of a $50,000 gift. If you are in a mid-west rural community your HNWI is going to look different from someone in New York. It’s up to you to know your community – although a skilled prospect researcher can always help you out.

As a frontline fundraiser, recognizing and embracing HNWIs is a valuable skill that could make a tremendous difference for the cause you serve. You might be out of your comfort zone at first, but you can get through that with education, practice and a little help from your peers.

Other Wealth Reports You Might Like

2012 Bank of America Study of High Net Worth Philanthropy

2011 Capgemini-Merrill Lynch World Wealth Report

About the Author

Jen Filla is president of Aspire Research Group LLC where she works with organizations worried about finding their next big donor, concerned about what size gift to ask for, or frustrated that they aren’t meeting their major gift goals.

Seriously? Would a consultant work with You?

4Fundraisers, Discussion, , ,

It’s a tough job to hire a consultant, but have you ever considered how hard it is for consultants to find the right clients? Have you ever stopped to consider if you would make a good client? Maybe it’s a question worth pondering before you spend your hard-fundraised money!

Obviously a consultant is searching for clients who have budget dollars and a need that fits her skillset, and clients are searching for consultants who have great skills and fees within reach. But assuming those two conditions are met, following are five questions I ask when evaluating a potential client and the reverse questions you might ask as you evaluate a consultant.

(1)  Is the client prospect likely to be successful with my help?

I frequently work with major gift programs. The client needs to have fundraisers capable of cultivating and soliciting donors successfully. And those fundraisers need to operate under leadership that provides the setting and the tools for creating a compelling case for support. All the research in the world can’t overcome those two critical elements.

Reverse:  Is the consultant trying to sell me more than I can handle or less than I need? When the project is completed, will I be raising more money than before?

(2)  Does the client prospect have a plan, or are they constantly in crisis mode?

Prospect research provides information, insight and process. When someone is unable to decide on a course of action, changes direction frequently, or has “urgent” requests that are then cancelled, it is often because there is no real overall fundraising plan or strategy for achieving goals. I’m happy to make a sprint when needed, but only when it moves everyone forward, not in a circle.

Reverse:  Does the consultant clearly paint a beginning, middle and end to the project? Does she identify meaningful milestones along the journey?

(3)  How easy is it to communicate with the client prospect?

Every organization is different and I lost my mind-reading talent years ago. If someone is unwilling to take the time have a conversation, I know that there is a good chance I will not meet (unknown) expectations and I probably won’t be able to develop the kind of deeper relationship I enjoy with my best clients. We don’t have to be dearest friends, but I want the opportunity to make my clients very successful. That requires a return phone call.

Reverse:  Does the consultant do a good job of rephrasing my needs accurately and explaining the process without being too detailed? Does the consultant return my phone calls and emails promptly?

(4)  Is the client prospect ready and willing to commit to the project?

Most of my projects require the client to put time, effort and resources into it. From something as simple as setting up a remote login to the database, to planning, evaluating and testing new systems and procedures – all require the client’s time and energy.

Reverse: Has the consultant explained what will be required of me to make the project successful? How will my efforts affect the timing and outcomes of the project?

(5)  Does the client prospect trust me enough to tell me what’s really wrong?

I have been approached by potential clients who want to talk about prospect research, but when we have the conversation, will only describe a perfectly working scenario or will focus on a small problem and refuse to discuss the problem that is impacting dollars raised. Being able to have candid conversations is critical to success. Sometimes trust takes time, and sometimes it never happens.

Reverse: How well does the consultant discuss a solution with me even when it makes me uncomfortable or requires a difficult transition?


When you step back and look at the whole picture, the consultant-client dance is not all that different from most relationships. There needs to be some chemistry – you have to like each other. And you want to agree on fundamental values and philosophies and avoid unproductive drama. Make a list of your basic criteria (such as, must return phone calls promptly) and then have some conversations.

Other Articles You Might Like

5 Ways You Know You Need a Research Consultant

3 Consultant Relationship Types That Succeed. Which One for You?

The Shocking Truth about Prospect Research Consultants!

About the Author

Jen Filla is president of Aspire Research Group LLC where she works with organizations worried about finding their next big donor, concerned about what size gift to ask for, or frustrated that they aren’t meeting their major gift goals.

So really…When do you use a prospect profile?

4Fundraisers, Major Gift Teams, , , ,

Many of my clients have never used prospect research before. Many of them have used it. All of them have questions about what they need in a profile and how they can use it. If they have these questions, I figure lots of fundraisers out there might be wondering the same thing.

We know we use prospect profiles to inform cultivation and solicitation – to help us ask for the largest appropriate gift. In addition to sometimes finding surprising and new information about a prospect, profiles often confirm and validate the fundraiser’s assessment of the prospect, providing even more confidence in preparing for the ask.

Using Profile Levels

I like to leave it up to the fundraiser to decide just how much information she needs. You know yourself and your prospect the best. But I do like to give different levels of profiles to choose from:

Identification Profile – A brief profile to confirm the ability to give and look at giving history and community involvement. A major gift capacity rating is provided. This is for when you don’t know anything about the prospect or need to confirm wealth and inclination before spending your time.

Solicitation Profile – A long profile that searches for everything relevant to making an ask for a major gift. In addition to capacity ratings, this profile includes an executive summary to help you with strategy. As the name implies, this profile helps you prepare for a major gift solicitation.

The Customized Approach

These are the two most popular profiles among Aspire Research Group clients, but they are used in many ways and sometimes customized:

  • One client in a campaign preferred Solicitation profiles first on her prospects, with an update as she neared the actual ask. She knew her campaign volunteers had great connections and wanted a head start on her strategy. It worked.
  • Another client had budget restraints, but really needed more than the Identification profile. We came up with a custom profile that addressed her specific need-to-know items, but remained within her budget.
  • A consultant client needed a profile more basic than Identification, as a way of prioritizing donors for small organizations. We did it.

The Pitfalls to Avoid

It all sounds so easy, doesn’t it? Warning! There are some common mistakes that fundraisers make when requesting profiles:

  • Asking for profiles as a way of showing activity, when really you are just too afraid to call on the prospects
  • Asking for a profile when you have no way of connecting with the person and no idea if the person has any interest in your organization (e.g., the local version of pursuing Oprah Winfrey)
  • Requesting a standard profile when what you really need are specific questions answered

An Unbeatable Team!

The most experienced and successful fundraisers do something differently when it comes to prospect profiles. They communicate regularly with the prospect researcher!

  • When you talk to the researcher about your donor prospect and what information you need to move forward, she can give you a much better profile.
  • When you review the profile with the researcher to help you match your personal knowledge with the “paper” knowledge, you gain a much deeper and more colorful picture of your prospect.
  • And when you share the results of your visits with the researcher you create an unbeatable team!

Do you have an unbeatable team?

If you are considering using prospect profiles as part of your major gifts strategy, call Aspire Research Group to learn more about how we can help you reach your fundraising goals with research: 727 202 3405 or visit www.AspireResearchGroup.com

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Prospect Profile Samples

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Mastering Moves Management: 3 Key Pieces

4Fundraisers, Focused Fundraising, Major Gift Teams, , , , , ,

Moves management is the process of moving a donor prospect from identification to major gift. Also known as prospect management, when you throw those terms into a search engine most of the results are for software companies, especially donor database companies. But I argue that moves management is not primarily a software solution but sincerely a *people* solution!

A database is a tool. Its importance increases as the number of an organization’s donors and friends increases. We need our donor database to keep track of gifts and all of the other information and tasks surrounding our donors and friends.

The more gift officers and the more major gift prospects you have, the more important it is to use your database in your moves management system. But beware! Anytime you spend more time typing into your database than you do talking with your prospects, you will struggle to raise enough money.

Moving a prospect usually requires a pretty intense relationship over a year or two. You need to discover her interests and motivations for giving and connect her in a very personal way to your organization. What if you have 100 prospects being moved? How about 300? And what if you have 3 gift officers moving prospects? Or 5, or 10, or more?

Now you seriously need a system!

Pretend you are an astronaut looking down on earth. Now pretend you are consultant looking at an organization from a distance. This organization has a moves management system humming along. You notice there are three gears in motion producing consistent relationships with prospects capable of making a major gift. These gears are:

Ratings – Each prospect is rated so you can stay focused on those who can help you reach your dollar goal.

Moves – Actions with prospects are deliberate and planned (and tracked in the database).

Reports – Regular printed reports are reviewed and regular meetings are held to build internal skills and keep all the moving parts in balance

Can you do moves management without a database? Of course you can! You could keep track of your gifts in Excel too, but it is rarely the best solution.

Mastering moves management requires learning the balance for your organization between the three moving gears:

  • How many ratings do you need to stay on path with the most capable prospects?
  • How will you plan for moves, make your moves, and record your moves?
  • What measurements should you report on to keep you accountable?
  • How often should you meet and who should meet to keep your major gifts program growing?

Everything in our world is in constant flux. Moves management requires re-balancing as your major gifts program grows and changes. If you keep the emphasis on the moves – on the in-person interactions with your donor prospects – everything else will find its place.

Have you mastered your moves?