Tag Archives: management

So you have a prospect researcher on staff. Now what?

Discussion, Focused Fundraising, , , ,
Data is only as good as the people who use it!

You know that managing and using your donor data is becoming increasingly important to fundraising success and now you have a person designated to perform prospect research tasks for you. Congratulations!

Do you have any idea what your prospect researcher should be doing?

I have three suggestions that will put you and your researcher on a productive path in no time!

1 – Budget for Serious Training
Prospect research is a broad skill set that requires training and practice over time. It involves so much more than putting a prospect name into a search engine or software subscription. It is about using data to drive fundraising strategies. That means understanding fundraising *and* how to research. And that means training. Seriously consider sending new and experienced researchers to the Association of Professional Researchers for Advancement (APRA)’s national conference. Get a grant or a scholarship. Just do it. Even if she sleeps through half of it you should notice significant productivity gains when she returns – it’s that good!

Also, it should not be overlooked that prospect research can be a painful hot button if your board and staff are not well educated on how it works. Your researcher needs to understand how to perform her job ethically and responsibly and be able to communicate that to others.

2 – Ask Really Good Questions
As a front-line fundraiser you should know what is in your overall fundraising plan and what your goals are for the year. Based on that knowledge you need to begin asking your researcher really good questions. Such as…

We are going to add planned giving prospects to our major gift pools. How many of our donors have a lifetime giving of more than $$, and have given more than once a year for the past 2-5 years? And of those, how many live in a geographic area where we can visit without significant expense?

Hopefully, it is obvious how asking good questions related to your goals could open up productive conversations with your researcher. Now she can say things like…

I noticed a cluster of matching zip codes so I reviewed the names. Did you know that one of our trustees lives in a community with 10 percent of the people on the list you asked for?

Now I bet you are asking, “I thought researchers did prospect profiles?” We do that too. Proactive research identifies opportunities through data. Reactive research, like prospect profiles, gives you the information edge to maximize giving.

3 – Include Researchers in Fundraising Discussions
A trained researcher who is engaged in the conversation around using data is a marvelous asset to your team. So be sure to include her in your fundraising discussions. Musing over a capital campaign? She could have a LOT to add about who is in your database and best practices and trends in research used by similar organizations.

But I’m not just talking about formal meetings or discussions. After your meeting with a donor, mention new information or strategy you are thinking about. Was the ask amount on target with the wealth information found? Debriefing your researcher means she can learn and grow, providing you with more and better information next time.

Prospect Research Adds Value – So Value Your Researcher

It is virtuous circle – the better trained and engaged your researcher is, the better able she is to help you raise more money. And thankfully, researchers are often independent learners. If you can communicate your fundraising objectives and where you think research could provide support, your researcher can probably figure out and communicate to you the best practices in the field.

These conversations might pull you and your researcher out of your comfort zones for a while, but your efforts will be well rewarded by more dollars raised for your mission. And heck, you’ll probably have more fun at work too!

Jen Filla founded Aspire Research Group so that every development office could have the benefits of professional prospect research. Known for her creativity and clear communications, she uses her direct fundraising experience to craft research solutions for organizations across the country that answer the questions that lead to more and higher gifts, guiding fundraisers comfortably every step of the way.

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The Dangers of (Not) Managing Prospect Research

Discussion, Focused Fundraising, , , ,

I met a guy who was previously a Vice President of Development at a decent-sized higher education institution. When he found out I was a prospect researcher he admitted that he never really did know what those prospect researchers did in his office. He was in charge, and he didn’t want to fire them, but there was a perception of zero value to him.

Since then I have met accomplished consultants and other nice fundraisers who are completely ignorant of what prospect research does – even though it is a critical piece of their success. Pretty wild, huh?

That’s like suggesting you know you need your cell phone, but you’re not sure why. You don’t have to know how to use every bell and whistle on the new phones, but you would be seriously limited if you didn’t have a cell phone at all. Why? Because you make phone calls with it!! Prospect research helps you focus on your best donor prospects. That’s pretty important!

I’m not exactly sure why the words “prospect research” make so many fundraising folks uncomfortable, but I’d like to do what I can to change that. As I was sitting at a conference contemplating this surprisingly common resistance to prospect research, I thought I might break it down with journalist questions. Here’s what I came up with:

Who? Identifying. Prospect research identifies which donors to spend time with. You wouldn’t start with “A” and go to “Z” for 10,000+ records, would you? (not even for 1,000 records!)
What? Tracking. Prospect research creates tracking systems to ensure you know what actions you must accomplish to keep your prospects cultivated and eventually solicited. Can you keep up with 100+ prospects in your head? I think not.
Where? Reporting. Prospect research helps you keep track of where you are in reaching your goals. Reporting on things like the number of proposals likely to close before fiscal year-end is critical for planning!
When? Strategy. Want to know when you should send out those appeal letters? Want to know if you have capacity in your donor pool for a campaign goal? Prospect research informs strategies with your own donor data.
Why? Money. To raise more money for your mission! Prospect research answers the strategic fundraising questions that lead to wildly successful fundraising programs. Period.

So the next time you or I run into someone who claims ignorance of prospect research, we can say to them: “It’s so easy! Prospect research helps you focus on your best donor prospects.” And then when we get back to our offices and send the “nice to meet you” networking email, we can direct them to this blog post, which (I hope) quickly and easily explains the value prospect research has in any serious fundraising endeavor.

Whatcha think about that?