Tag Archives: moves management

Capacity and Ask Amount – Magic Numbers!

In the “On Fundraising hosted by AFP” LinkedIn group, a fundraiser was asked by her board to assess the capacity of other board members and she was looking for a formula or strategy that has worked for others. The conversation that ensued fascinated and delighted me. I sent her to my free worksheet on capacity ratings, but the different approaches and opinions in response to her question are well worth discussing.

There were two basic paths that diverged from the “simple” question of assessing capacity. The first had to do with what stage the prospects were in. Was she identifying, qualifying, or ready to solicit and was it a first gift, second gift or big-hairy-scary gift? The second was whether she was also considering affinity, or how close the prospect felt to the organization, and inclination, whether the person liked to give gifts to nonprofits generally. Lots of good comments and advice on these aspects.

Prospect researchers often tie these two pieces of prospect assessment into a prospect tracking or moves management system. And although she was not asking about anything other than capacity, readiness to give and likelihood of giving matter (dare I say) much more than capacity. I’ve known nonprofit employees who give big gifts on modest salaries. The prospect’s passion matters!

And then there was some confusion and some clarifications on what does capacity mean when used in fundraising? Similar to one of the comments posted, Aspire Research Group uses the following language in its profiles when providing capacity ratings:

  • This rating is a major gift dollar range for a gift over 5 years if only one gift was made. It is strictly based on wealth indicators and not on affinity or inclination. The capacity rating suggests ability to give without considering unknown liabilities and is NOT a solicitation amount.

The overall consensus was that determining capacity (and ask amount too) is a mix of art and science. Prospect research can’t uncover every asset and liability so assessing capacity turns out to be an informed guess.

If the question was about determining the ask amount and not capacity, I’ve got strong feelings on that. Unless you are so close to your prospect that s/he opens up his/her finances to you, not having in-depth research done on your prospect is a costly mistake. If you ask for too much you can probably flatter your prospect, but if you ask for too little you won’t hear a prospect say, “Oh gee, and here I was ready to give you $5 million – I’m so glad you only need $1 million.”

Yes, capacity matters in major gift fundraising. Yes, your prospect can have more money than god and refuse to give you any. And yes, determining capacity and ask amounts involves some art and science.

But the exciting part of this particular LinkedIn group discussion was hearing from fundraisers who, with or without dedicated prospect research staff, give their prospects the respect they deserve by taking time to know them in-person and through tried-and-true prospect research techniques. Cheers!

So how do you determine the magic numbers of capacity and ask amount? Do you give more weight to affinity and inclination to give or more weight to capacity or ability to give? I’d love to hear your thoughts!

Defining an ACTION in Moves Management

I have been gathering and synthesizing all the materials and resources I have collected on moves management as part of my work creating a “simple” moves management process for a client. (Somehow “simple” always means so much more effort!)

Today I dug out some handwritten notes I took during Lisa Howley’s presentation at the Association of Fundraising Professionals conference in Baltimore this year.

Here is the definition of an action that she gave:

  • Outcomes met the purpose
  • Advanced the prospect relationship
  • Something new was learned
  • Contact resulted in a next step

Because gift officers’ performance is frequently judged at least partly by the number of actions they have with their prospects, defining an action is tricky business. The subject comes up on PRSPCT-L, the prospect research list-serv hosted by APRA because prospect researchers often oversee moves management.

Does your definition of an action differ from what is listed above? Am I missing something? I’d love to hear what you have to say!

Moves Management = Money

In the business world it’s called Customer Relationship Management or CRM. In fundraising we usually call it moves management or prospect tracking. Whatever we name our system, we use it to keep our prospects on track to a gift and to steward our donors to keep giving.

In larger shops there are prospect research positions devoted to the data maintenance involved in moves management. Small shops do not have the luxury of prospect research staff, but have the same need to bring in gifts. I have a free publication on my website that describes in some detail how to build a moves management system.

So I thought I would use this space to share with you great solutions that some small and mid-size development shops are using successfully.

  • A woman at the Planet Philanthropy conference in Boca Raton, Florida, described how she exports her top prospects to a spreadsheet. Because she does not have the time or staff to input all of the data into her database, she tracks her progress in Excel. Gifts and significant pieces of information go in the database, but the tracking does not.
  • Another person I spoke to uses the free individual version of Salesforce.com because her donor database does not have a function to track actions taken with a prospect. This online software allows her to get reminders and document the contacts she has made with prospects and donors. It even has a tracking mechanism she uses to print reports on just her proposals and solicitations.
  • More than one fundraiser I have spoken to uses Outlook to manage top prospects and donors. By making notes in the address book and marking actions to be taken on the calendar, people have been crafting their own methods of tracking. Whatever works to keep you in contact with your prospects!
  • And for those very special donors and prospects, people do all sorts of things to keep them on their minds. A post-it note on the computer as a daily reminder is my favorite.
Creating a moves management system that uses the full potential of your donor database is the most effective and efficient way to go, but there are alternatives when database functionality is limited. Aspire Research Group helps organizations create custom moves management systems that work for you, your organization and most importantly, your donors. If you have questions about creating a moves management system, call us at (727) 231-0516.

Whether you have 10 top prospects or 110, if you stay in touch with them consistently the gifts will arrive. So get moving!

Supporting Advancement

ToolFingersHave you heard of SupportingAdvancement.com? Well, if you’re in the nonprofit world I hope so! It has been a resource I’ve had on my Favorite Link List from its inception! Here’s what the website says about itself:

“We provide resources of interest to those supporting advancement and development targeted primarily to the higher education space. However, many of the lessons, tips, tricks and techniques can be applied throughout the nonprofit sector.”

But I would put it a bit differently. I would say that Supporting advancement provides nonprofit professionals with the practical tools and real-life examples that lead to success!

And I have been honored with the privilege of being included! Check out my two contributions here:

Comprehensive Profile

Three Simple Steps to a Prospect Management System

A big, hearty thanks to Brian Dowling, Principal and Founder of Supporting Advancement!